Step Four: Learn and Apply New Skills

Learn and apply new skills

New skills may be required to effectively implement the new procedures. While individuals implement instructions, teams use most procedures. Formally identify the difference between the skills and knowledge needed and existing within the team responsible for making the new procedures work and to keep records of training to meet these needs (classroom and on-the-job).

New procedures commonly cover the following subjects: 

  • Management review 
  • Environmental planning (setting objectives and targets)
  • Quality planning
  • Corrective action 
  • System and process auditing 
  • Data analysis and preventive action

This suggests team training in these and other new subjects may be needed so as to develop, agree and implement new procedures for these key processes. Timing is everything and this training is best delivered just before the new skills will be used and the training may extend into doing the work itself.

Competent Process Owners are the best persons to teach these new skills to all other members of the process teams using the procedure itself. Keep track of your training with records that show evidence of supervisor assessment of effectiveness.

We strongly recommend accredited training of the internal audit team to enable your company to assess the effectiveness of all processes (including training). You may also qualify to take the alternative registration option available from some accredited registrars where the focus is on effectiveness of the internal auditing process, corrective action and management review.

The basic skills required to develop an effective system include process analysis and flowcharting. Only your Task Force and Process Owners need these skills and they are readily available with highly intuitive software such as TeamFlow. If not computer savvy (and this is not needed at work) they can make their notes and bring them to someone who produces the flowchart. We also have an excellent class for developing effective procedures from business processes.

Training (and software) in formal procedure writing should not cause an abundance of wordy textual procedures but it can. "Forgive the length of this procedure as I did not have time to write a shorter one" is not usually taught in such classes.

Once the system is in place new skills will be needed to secure ongoing improvements. Ultimately, the business plan and strategic plan will drive the training process and management system also.

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