FAQ
- Frequently Asked Questions -
What are the financial benefits of conforming to ISO 9001?
 Answer: Imagine a system comprising your most important processes resulting in any benefits at all, don't listen to us - see the link to the results of independent research:
 Link(s): Financial Benefits of ISO 9000 Certification.pdf
What impact has ISO 14001 had on environmental performance?
 Answer: Imagine focusing your system on the processes that create the most waste, again see the link to the results of independent research:
 Link(s): Impact of ISO 14001.pdf
What is the process approach and why is it so important?
 Answer: Successful organizations manage their processes (instead of managing departments) because processes not departments serve customers, also see the link:
 Link(s): LE-100 Management Systems for Efficiency and Effectiveness.pdf
Why bother making sure our quality system conforms with ISO 9001?
 Answer: Some only consider ISO 9001 only when certification is demanded by an important customer, it is far better to develop your management system on your own terms, also see the link:
 Link(s): LE-013 Why we should care about QMS.pdf
Why bother making sure our system for preventing pollution conforms with ISO 14001?
 Answer: Your organization's management system can get everyone involved in preventing pollution instead of relying just on the environmental specialists alone, also see the link:
 Link(s): LE-019 Why we should care about EMS.pdf
How can I make my ISO 14001 project simple and certain?
 Answer: By using a planning checklist based on many successful projects, see the link:
 Link(s): LE-022.E EMS Action Planning Checklist.pdf
How can I make my ISO 9001 project simple and certain?
 Answer: By using a planning checklist based on many successful projects, see the link:
 Link(s): LE-022.Q QMS Action Planning Checklist.pdf
How do you choose a registrar that is valued by your customers?
 Answer: Make sure they are accredited both as a registrar and for your industry and then find out how well they promote the value of their independent certification to your customers, also see the link:
 Link(s): LE-032 Selecting Your Registrar.pdf
How can I use the results of an ISO 9001 audit to improve my acquisition planning?
 Answer: Retain the services of a lead auditor on your acquisitions team and see the link:
 Link(s): LE-047 Management system audits for acquisition diligence.pdf
How do I enable my team to get started on developing our management system?
 Answer: Focus your team on developing the system used to run your business instead of writing procedures for ISO XXXXX certification, see the link:
 Link(s): LE51, Developing a Process-based Management System.pdf
What should an auditor learn?
 Answer: How to elicit evidence of effectiveness and conformity such that the auditee is keen to remove the root causes of system or process ineffectiveness and nonconformity, also see the link:
 Link(s): LE-054 What should an auditor learn.pdf
Why bother with any ISO system standard?
 Answer: Perhaps the standard represents the minimum level of due care and diligence for your industry, also see the link:
 Link(s): LE-055 Why concern my company with ISO.pdf
My shipping company has to comply with ISM Code, should I make sure that our management system also conforms to ISO 9001?
 Answer: Obtain the business benefits of making sure your system also conforms with ISO 9001, see the link:
 Link(s): LE-058 Differences Between ISO 9001 and ISM Code.pdf
How do we protect the value of our certification?
 Answer: Avoid the practices (or registrars) that undermine the value of certification, see the link:
 Link(s): LE-065 Keep Your Auditors Independent.pdf
What could my team learn from QMII?
 Answer: We specialize in enabling consultants and others to become experts in management systems, process analysis, FMEA for design of products and processes (including the supply chain), MSA (design and analysis of measurement), process control and improvement, system and process auditing, systemic problem solving, risk management and how to interpret system standards, see the link:
 Link(s): LE-080 Our Training Services.pdf
Our system conforms to more than one standard, how do I reduce the amount of time auditees spend in multiple audits:
 Answer: Improve the value of audit by training your internal auditors to synthesize audit criteria, see the link:
 Link(s): LE-094 QEHS Combined Systems and Auditing.pdf
Why should we analyze our organization's core process?
 Answer: Your organization's core process is the "value stream" that converts stakeholder needs into satisfied stakeholders. It defines the scope of your system, identifies key processes and their sequence and interaction. The core process also shows how your organization interacts with its stakeholders. Also see the link:
 Link(s): LE-097 Why analyze your core process.pdf
Should I make our system depend less on our registrar for its conformity and effectiveness?
 Answer: Yes, such advice from auditors can damage your system and undermine the value of your certification, see the link:
 Link(s): LE-098 Keep your system independent of your registrar.pdf
For ISO/TS 16949 certification, what additional processes and controls should we add to our system that conforms with the requirements of QS9000?
 Answer: See the FAQ on the process approach then use this useful link to transition your more effective system to ISO/TS 16949 conformity:
 Link(s): LE-154 Benefits of additional requirements from ISO TS 16949.pdf
What does "cradle to cradle" mean?
 Answer:

Cradle to cradle describes a product's life cycle.

Developing a formal system can help all departments within an organization better understand how they interact, particularly with respect to service, maintenance and reliability costs associated with products later in the their life cycles (usually years after it has been built).

While many manufacturers no longer support their products directly years afterwards, they do support their dealers/distributors and their overall reputation is affected by how the product ends its life. Normally, systems are designed for cradle to grave with little concern for reuse or use in a different application. Cradle to cradle means the entire life cycle through reuse has been considered during the design process and integrally part of our business management system.

 Link(s): Cradle to Cradle: Remaking the Way We Make Things
How can I make my RC14001 project simple and certain?
 Answer: By using a planning checklist based on many successful projects, see the link:
 Link(s): LE-022.R RCMS Action Planning Checklist.pdf