This workshop is designed specifically for (1) team members developing systems ready
for system certification and (2) process owners redesigning processes to drive continual
improvement. Through the practical experience learned from many years and projects,
the techniques in this class combine:
- Documentation requirements for “ISO
Systems”
- Value-stream mapping and lean management principles
- Process analysis necessary for applying the six sigma methodology (Y = f(X1…Xn))
Most business processes (whether service based, manufacturing, selling, invoicing,
designing, procuring, training or other!) are driven by only a few critical inputs,
controls and resources necessary to fulfill the process objectives. The challenge
is sorting the noise from the essential. This workshop teaches students how to analyze
business processes so the output is something usable by others in the organization
long after the original analysis is complete.
The two key questions to ask:
- Is your management system documentation used by the organization to make strategic
decisions and drive continual improvement?
- Does your organization really understand the critical inputs, controls and resources
necessary to ensure success?
Who should attend?
- Process Owners and Functional Managers
- Improvement Specialists
- IT Managers and Specialists responsible for system implementation or improvement
-
ISO
project managers and
ISO
Representatives
- Team members responsible for “writing manuals, procedures or work instructions”
You will learn how to:
- Analyze a process
- Document a management system ready for first time “ISO
certification”
- Drive improvement using process analysis
- Define the interactivity of processes and why it is essential to system success
- Facilitate process analysis for your team
Professional analysts today have many available tools, particularly advanced data
collection techniques, statistical analysis software simplifying previously complex
analysis and user-friendly databases shared across facilities, states and continents.
However, these tools are still only as good as the data and information we put into
them. Business process analysis remains the most important first step required when
developing or continually improving an management system.
Duration: 2 days
Schedule and In-house Pricing: This class is currently offered in-house.
Need help? Call us at 888 357 9001 or email
info@qmii.com
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