01 Apr 2020

Guidelines vs. Requirements – Providing Clarity ISO 9001 Lead Auditor training should enable auditors to focus on the requirements when auditing and to stay away from the pitfall of guidelines. Take the case of ISO 9001 or for that matter any standard. The standard has notes to explain the clauses. Clause 4.1 of ISO 9001 e.g. has 3 notes.  Are these notes integral to the clause? Yes a...

01 Apr 2020

Why Quality matters in ensuring business continuity   ISO 9001 in clause 4.4.1 requires the organization to use a process-based quality management system for continual improvement. This continual improvement (CI) keeps the organization current and innovative. In today’s globally connected economy with fast developments, an organization which just maintains the status quo is do...

01 Apr 2020

Quality Management systems when well implemented should enable organizations to thrive and not just survive. Thriving companies create satisfied customers by providing value through effective use of resources. Companies that do not have a quality management system will only enable it to make enough money to clear their debts. However, as the economy gets more competitive and interest rat...

01 Apr 2020

ISO 14001 remote audits – Pros and Cons ISO 14001 lead auditors globally are faced with a new challenge. Auditing of their systems when virtually the globe is in lockdown owing the COVID-19 virus. Fortunately, ISO 19011 in its 2011 revision allowed remote audits and even gave a table that outlines the considerations for virtual (remote audits). ISO 14001 lead auditors conducting inter...

01 Apr 2020

Almost everyone would like to receive a quality product or service. Quality Management Systems enable organizations to do just this but strangely enough do not guarantee it. Often the definition of quality varies; the needs of the customer and/or the product/service promised, get lost in translation. Communication plays a vital role in any relationship including in the business and custo...