22 Mar 2021

ISO training – how much is enough?

We live in a world of super specialization. There seems to be a degree for every field and then subspecialty and further sub-sub specializations. It is not enough to be a banker anymore but there is a need for specialization in wealth management or mortgages of loans and so on. As the need for specializations and the associated training increases how does one determine the extent of ISO training needed. This can often be confusing given the plethora of training available.
Before we answer this question let us however consider another. Do we even need training? I am sure that most of you would agree that some form of training is needed. It may be either in a classroom environment, done at a school or college, perhaps in-house as on the job training or computer based. Why is ISO training needed? Sometimes it is needed as a means of gaining competence or perhaps to reinforce a lesson lest it be forgotten. The frequency may vary based on the competence of the personnel to start with as also the criticality of the issue such as if it is a control to mitigate a risk.
In the ISO world the most basic form of ISO training is an investment in the system. It is the building block where an organization gets to explain to the workforce why they need to be involved, engaged and embrace the system. Essentially to answer the “what’s in it for me” question. An indirect benefit is that investing in your workforce signal to them that you want them to succeed and thus improves workforce retention. As a part of this most basic training personnel need to understand how they contribute to meeting the policy and vision of the organization. They learn the implications of not conforming and how it can impact a customer. An organization should easily be able to do this in-house and should not need an external consultant for this.
The next ISO training to be considered is for management so they understand their role in the system and how the lack of evidence of management support can kill the system. This too can be provided in house by the system manager. In our experience though management listens more carefully when the information is conveyed by an independent third party. There only remains one more ISO training to consider and that is auditor training. Auditor training should be provided to at least 5% of the workforce to ensure a good pool for auditors to conduct internal audit. Personnel should be selected for the desired qualities and from across the organization. QMII’s certified lead auditor ISO training and other training options prepares your workforce to enable continual and sustained improvement of your organization.