Learn the tools needed to plan, anticipate and avoid crisis where possible as also manage the reputation of your organization when crisis occurs

Crisis management is about trying to avoid trouble, and when you can’t, knowing how to react appropriately. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether. In this one-day course you will learn the tools needed to identify risks to your system and its continuity and the actions to take to manage these risks. This preparation will enable crisis prevention and better response in the case of an actual crisis. Interactive workshops based on real-world scenarios walk students through the entire crisis management process. This course is a great add-on to our accident investigation and other auditor courses. To tailor this course for your audience/industry contact us. 

You will learn:

  • Crisis Management – Plan, anticipate and avoid crisis where possible
  • Manage the reputation of your organization when crisis occurs
  • Respond appropriately to crisis
  • Address issues of online reputation
  • Develop tools that will help support your crisis management plan
  • Understanding Clause 7.3 & 7.4 of ISO 9001:2015
  • Top management
  • Business Continuity Managers
  • Those responsible for implementation of crisis prevention and management
  • Problem-solving / Issue Resolution team members
  • Functional managers


  • Lecture: Types of Crisis
  • Lecture: Stakeholder Identification & Analysis
  • Lecture: Crisis Prevention
  • Workshop: Crisis Planning
  • Workshop: Crisis Strategy Checklist
  • Lecture: Demonstrating Credibility and Crisis Response
  • Workshop: Creating a crisis message
  • Workshop: Crisis Recovery and Case Study

Attendees successfully completing the training provided receive a Certificate of Participation, which includes the number of training hours attended