07 Nov 2018

Root Cause Analysis
ISO standards such as ISO 9001, ISO 14001 and ISO 45001 provide the framework for management systems to function using a process-based approach, to achieve customer and other stakeholder’s requirements. Organizations, certified to ISO standards, strive to be compliant, efficient and remain certified. Successful systems have Top Management (TM) / Leadership that are committed to and engag...

05 Jun 2018

The only bad nonconformity it the one we do not know about. Understanding this fact is the key for leaders and their managers being careful not to create a culture that hides nonconformity. Even so it is common for managers to demand no mistakes and to react badly to errors. Leading organizations provide employees with management systems that help them to understand and fulfill the...

23 Dec 2014

  Some processes may be proactively designed and updated, but many just evolve.  In either case, when leaders allow the systems (in which the processes operate) not to deliver the necessary direction, information, resources and controls, these “starved” processes fail to add value. This article examines how process failure impacts quality management systems. Process Failure = Le...